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Command of the Message
Value Frameworks. Required Capabilities. Positive Business Outcomes.
Based on Force Management's enterprise sales methodology. Structure your value articulation around capabilities that drive outcomes. Win deals at higher prices.
"Reps who can articulate value—through Required Capabilities tied to Positive Business Outcomes—win at higher rates and command higher prices."
— Force Management, Command of the Message
The Value Framework
| Element | What It Is | Key Question |
|---|---|---|
| Negative Consequences | Problems in their current state | What happens if nothing changes? |
| Positive Business Outcomes | Desired results/future state | What does success look like? |
| Required Capabilities | What they need to get outcomes | What must you be able to do? |
| Metrics | How success is measured | How will you know it's working? |
The Philosophy
Command of the Message is about value articulation. Too many salespeople pitch features. Winners articulate how their Required Capabilities drive Positive Business Outcomes that the buyer cares about.
When you can connect what you do to what they want to achieve—and quantify it—you command higher prices and win more deals. The methodology gives you a structured way to have value conversations throughout the entire sales cycle, not just at the end.
Key Characteristics
- →Outcomes over features. Never pitch what you do. Pitch what they get.
- →Required Capabilities. What must they be able to do to achieve their goals?
- →Positive Business Outcomes. Measurable results they want to achieve.
- →Metrics matter. Quantify everything. Before/after. ROI. Time to value.
- →Differentiate. Why can you deliver outcomes that others can't?
When to Use
Best For
- • Enterprise sales with multiple stakeholders
- • Deals where value articulation drives price
- • Complex solutions requiring business justification
- • Teams needing consistent messaging across reps
Avoid When
- • Simple, transactional sales
- • PLG motions where users self-serve
- • Early-stage companies without proof points
- • Buyers who just want to see the product
The Prompts
Cold Email
Write a cold email using Command of the Message principles. Context: - Prospect: [NAME], [TITLE] at [COMPANY] - Signal: [What triggered this outreach - funding, hire, product launch, etc.] - My product: [What you sell] - Required Capability I enable: [A capability they must have to succeed] - Positive Business Outcome: [The measurable result they want] Command of the Message Email Approach: - Connect to a Positive Business Outcome (PBO) they care about - Hint at a Required Capability they may be missing - Be specific about the business impact (metrics, outcomes) - Differentiate: Why you vs. alternatives? - Don't pitch features. Pitch outcomes tied to capabilities. - Use their language—the outcomes they measure and care about. - Under 100 words. Outcome-focused, not feature-focused. Tone: Business-focused, outcome-driven, credible. Like a strategic advisor, not a vendor.
Discovery Call Questions
Generate Command of the Message discovery questions. Context: - Prospect company: [COMPANY] - Their industry: [INDUSTRY] - Their likely challenges: [PROBLEM AREA] - My solution: [WHAT YOU OFFER] Command of the Message Discovery Structure: NEGATIVE CONSEQUENCES (current state problems) - What challenges are you facing with [problem area]? - What happens if these challenges continue? - How is this affecting [revenue/cost/risk/time]? POSITIVE BUSINESS OUTCOMES (desired future state) - What does success look like for you? - What metrics would improve if you solved this? - How would solving this affect your [specific business goal]? REQUIRED CAPABILITIES (what they need) - What capabilities do you need to achieve [PBO]? - What's missing from your current approach? - What would you need to see in a solution? METRICS (how they measure success) - How do you measure success in this area? - What KPIs matter most to your leadership? - What would move the needle? Generate 3 questions for each category. The goal is to build a Value Framework you can use throughout the deal.
Objection Handling
Handle this objection using Command of the Message principles. The objection: [PASTE OBJECTION HERE] Context: - My product: [WHAT YOU SELL] - Our differentiation: [KEY DIFFERENTIATOR] - Required Capability I enable: [CAPABILITY] - Positive Business Outcome: [PBO] Command of the Message Objection Framework: - Reframe around the Positive Business Outcome, not the feature - Tie back to the Required Capability—do they still need it? - Use proof points: who else achieved the PBO? - Differentiate: why can we deliver this and others can't? - If price is the objection, the PBO isn't big enough or clear enough Generate: 1. Acknowledgment of the objection 2. Reframe to the Positive Business Outcome 3. Proof point (who else achieved this) 4. Differentiation statement
LinkedIn Message
Write a LinkedIn message using Command of the Message principles. Context: - Recipient: [NAME], [TITLE] - Connection point: [How you're connected or what triggered this] - Required Capability: [CAPABILITY THEY MIGHT NEED] - Positive Business Outcome: [PBO THEY CARE ABOUT] Command of the Message LinkedIn Approach: - Lead with a Positive Business Outcome relevant to their role - Hint at a Required Capability that drives that outcome - Reference a proof point if possible - Keep it outcome-focused, not feature-focused - Under 60 words. Strategic, not salesy. Tone: Business peer, outcome-focused, credible.
Value Framework Builder
Build a Command of the Message Value Framework for this deal. Context: - Prospect company: [COMPANY] - Their role: [TITLE/FUNCTION] - Industry: [INDUSTRY] - Your product: [WHAT YOU SELL] - Key differentiators: [WHAT MAKES YOU DIFFERENT] Generate a complete Value Framework: NEGATIVE CONSEQUENCES (Problems/Current State) - What challenges exist today? - What's the business impact? - What happens if nothing changes? POSITIVE BUSINESS OUTCOMES (Desired Future State) - What outcomes do they want? - How do they measure success? - What metrics matter? REQUIRED CAPABILITIES (What They Need) - What capabilities must they have to achieve PBOs? - Map each capability to a specific PBO - Which capabilities do you uniquely provide? METRICS (Quantifiable Measures) - Before/after metrics - Time to value - ROI calculation DIFFERENTIATION (Why You) - What do you do that competitors don't? - Unique approach or technology? - Proof points from similar customers This framework becomes the foundation for all conversations throughout the deal.
Example Output
Subject: Reducing SDR ramp from 90 to 45 days Sarah, Growing from 5 to 15 SDRs is exciting—until you realize the playbook that worked at 5 breaks at 15. The outcome most revenue leaders want: SDRs at quota in 45 days, not 90. The capability that drives it: a research system that makes every rep as effective as your best rep. We helped Ramp cut ramp time by 48% while improving meeting quality scores. Same hires, different enablement approach. Worth exploring if the same capability could unlock similar outcomes for you? — Marcus